Solutions
You deliver outstanding care - We remove the friction.
Running an MSK clinic is demanding. Calls stack up, diaries change after hours, data hides in spreadsheets, and reviews get rushed between patients. You want smooth days, a full diary, and a motivated team so you can focus on care.
MSK Software is your guide. We sit alongside Cliniko, adding targeted tools that cut admin, lift compliance, and drive performance.
A Simple Plan
1. Connect Cliniko
Securely Via API
3. Launch With Support
And See Wins In Week One
- Diary Management
MyAppointmentPal - Booking App
Empower patients. Reduce calls. Fill the diary.
The challenge
Web‑only booking forces patients to call for changes, especially after hours. That drives phone traffic, increases no‑shows and creates gaps.
The guide
Give patients a simple, branded app to book, rebook or cancel 24/7 without chasing your reception.
How it works with Cliniko
- Connect via API
- Branded iOS and Android app
- One‑time registration then no repeated logins
- Invoice requests handled in‑app
Key features
- 24/7 booking, rescheduling, cancellation
- Available on the App Store and Google Play
- OAuth2 sign‑in
- Integrates with Stripe and QuickBooks within the wider suite
Outcome
Fewer calls. Fewer DNAs (Did Not Attend). Happier patients.
- Reporting & Review
KPI Reporting for Cliniko + Review System
From numbers to momentum.
The challenge
You collect data but struggle to turn it into action. Reviews can feel subjective and rushed.
The guide
Clarity that drives focus. Structured reviews that build skills and accountability.
KPI highlights
- Real‑time dashboards with time‑series trends
- Benchmarking across industry, clinic and individual
- Financial views to find profitable services and overspend
Review highlights
- AI‑assisted agendas so reviews stay focused
- Record and transcribe sessions
- Instant summaries for principal and practitioner
- KPI and skills goals tracked and compared at the next review
Outcome
Clear priorities, motivated teams, earlier interventions.
- Meeting Requirements
Compliance Tracker
Audit‑ready without spreadsheets.
The challenge
Certificates and policies expire. Spreadsheets go stale. Inspections and insurers expect proof on demand.
The guide
Keep everything current and visible with smart prompts and alerts.
What it does
- Tracks certificate and policy expiries
- Prompts responsible staff to upload updates
- Alerts principals to gaps
- Works with Cliniko or standalone
Outcome
Peace of mind for inspections, insurers and patients.
- Staff Planning
Holiday & Absence Manager
Keep care flowing when plans change.
The challenge
Unplanned absence cascades through your diary. Patients miss updates. Entitlements get miscalculated.
The guide
Automate the moving parts so coverage holds and patients stay informed.
What it does
- Smart approvals enforce coverage rules
- Sickness workflow auto‑notifies affected patients and offers alternative times
- Unopened patient messages flagged for follow‑up
- Accurate entitlement tracking and payroll notifications for unpaid leave
Outcome
Less disruption, better patient experience, fewer manual fixes.
- Rewarding Achievement
Commission System
Align rewards with results – automatically.
The challenge
Commission rules live in spreadsheets. Errors cause disputes. Visibility comes too late.
The guide
Automate calculations with your rules, give practitioners in‑month visibility and keep finance in sync.
How it works with Cliniko
- Pulls activity and revenue via API
- Applies your rules
- Produces practitioner statements and payroll‑ready summaries
- Syncs context with KPI data
Features
- Rule builder: service type, revenue band, retention thresholds, new‑patient mix
- Caps, floors, clawbacks
- Practitioner dashboards with in‑month progress
- Full audit trail and exports
Outcome
Motivated teams, predictable costs, no spreadsheet chaos.
- Artificial Intelligence
AI Clinical Notes
Let the system do the work.
The challenge
Clinicians spend too long writing notes. Details get rushed, and patients leave without clear plans.
The guide
AI Clinical Notes captures the consultation and turns it into accurate, editable documentation – instantly.
What it does
- Transposes consultations into structured notes
- Uses AI to create instant, editable drafts
- Generates clear, personalised plans for patients
Outcome
Faster notes, clearer records, better patient understanding.
Why clinics choose MSK Software
Built for UK MSK – speaks your language and supports your workflows
Works with Cliniko – connect once, then run
Fast time to value – launch in days, not months
Actionable clarity – from dashboards to day‑to‑day decisions
Ready to run a calmer, more profitable clinic?
Start free with any module or book a quick demo. We’ll help you pick the shortest path to fewer DNAs, fewer calls, and more capacity for care.